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The Employment Source Receives Gold Standard Award

The Employment Source Receives Gold Standard Award

February 15, 2011


CONTACT : Monica Rose Gwin,This email address is being protected from spambots. You need JavaScript enabled to view it. or 330-491-2629

The Employment Source is pleased to announce that after a rigorous two and 1/2 year process of participating in the Gold Standard Continuous Improvement Program for certification and quality assurance of Ohio's one-stop system, the Department of Job and Family Services Office of Workforce Development has designated Stark and Tuscarawas counties' workforce areas as a Gold Level status. The Gold Level represents the highest measurement of quality for work in assisting the citizens and employers in Ohio in attaining their employment goals. The Employment Source is one of only two Golds awarded in the state.

From January 1, 2008 through June 30, 2010 all Ohio workforce systems were evaluated over the course of the program focusing on the quality of services provided to both the job seeker and business customers. The facilities and services The Employment Source provides were reviewed, observed, surveyed, mystery shopped and analyzed for quality of services and operations with an ongoing goal of continuous improvement.

Twelve benchmarks comprised of 32 critical success factors were used to rate the quality of services and operations. The benchmarks looked at three distinct areas: business services, job seeker services and One-Stop operation. Under the benchmarks were 32 critical success factors, putting a spotlight on specific aspects of each benchmark. These critical success factors were graded on four levels: White, Bronze, Silver and Gold.

"Workforce Area #6 embraced this concept from the beginning and under the One-Stop leadership of Deputy Director Jennifer Meek-Eells and Resource Center Manager Amy Miller, everyone worked extremely hard to accomplish this designation. We are so proud to be one of only two Gold level systems in Ohio and will continue to provide exemplary service to our job seekers and business customers through One-Stop teamwork and collaboration," stated Alice Stephens, Executive Director of The Employment Source.

"We congratulate and thank the Workforce Investment Board, Board of Local Elected Officials and our fifteen partner agencies and staffs for their collaborative efforts in going for the Gold and achieving it," Stephens added.


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